Monthly Archives: October 2022

Incidents Response in tech but from the eyes of the customer.

It’s 2022, and companies still aren’t equipped to handle incidents better.

Incidents can be best defined as a breakdown of a well-oiled machine running on code in a carefully spun environment using complex configurations. Folks in the industry, developers, and customers alike know it all too well. An undesirable phenomenon so common these days that even after years of development, we haven’t figured out how to deal with it adequately. This post is not about how to solve incidents better but handle them well at least publically.  

Continue reading